Basic Morals & Principals

I placed an order at Rolling Rooster - Wynberg. May order was delivered and of which i paid for by card terminal. The cost of my meal was R58.00 odd and due to signal we proceeded to try and process the transaction again because we were sure if the payment was successful. When I checked my phone, two payments of the same amount( the cost of my meal - R58.00) was debited from my account. I called and requested to speak to the manager of the store. A Ms Thombi. I explained that i the situation and requested my money back. She checked on her side and called me back to confirm that the same driver will sent back will my refund and continued to apologise of which i accepted. Needless to say, the delivery man never came back with my refund. I followed up with them on more than one occasion as so when i will be receiving it. I was told that the driver will be coming. He NEVER EVER Came. Todate, i am still waiting for my refund. It is not about the money but the principle of returning something that does not belong to you. I will not order from Rolling Rooster again and I will not recommend Rolling Rooster to anyone either because of the calibre of staff employed this establishment. This is just poor service and out right pathetic. Disappointed Customer - Stacey