Birthday Party Disaster

What a HUGE dissapointment! When we arrived there was no one to assist us, my husband went early to drop off my balloons just to get there and they never put my balloons at my table, it was just put in a corner. The place is so filthy / the floors i think havent been washed in weeks. Its disgusting! We then went to the ring side to skate- carrying the balloons, the waitress came after 20min of arrival to take our slush orders which was part of the package, NO cake was given as it says in the package either. This dry cold pop corn arrived and slushies took an hour to appear. No one telling us where to go or what to do to get skates. My husband had to change his skates 3 times as they are in horrible condition. The owner no where to be found and everything falling apart. It was my birthday party and the whole process of booking was terrible from the start, she could not answer phones nor a message on whatsapp. They just collecting money, no proper service or love for their business its just a money collecting game. Everything was a bad experience from the moment we got there. I was so embarrassed infront of all my friends with where I booked my special day! Then at the end when I want to pay they want me to EFT after I tried 3 times and I refused so eventually this rude owner could not even apologise for the bad service we got! Its a disaster! So so upsetting having a special day there!