MP
Mabona P

1 reviews | Active since Oct 2021

06 Oct 2021, 14:02

Worse service ever

I bought a 2016 Ford ranger Xlt from Ford herm**** in 2020 December at +-85k km. The vehicle Skipped service before i bought it and that was never mentioned until i phoned Ford south africa requesting service history of the vehicle and it was confirmed that the vehicle skipped service that was after four months after purchase. (service history provided by Ford SA indicated that the vehicle had servere oil leak issues from the first owner but that was excluded from its service book) On the 5th months at +-93k km the vehicle started smoking and the engine gave up.

The dealership agreed to take the vehicle back after altercations after i have proved that they never serviced the vehicle, it took them 3 months to fit in a new engine. (That got me in debt after i was told to go get my self rental vehicle after that 75%of rental fee was paid back)

At +-95k km a new engine was fitted and it only took +-3k km for the to leak severely due to poor workmanship. Old engine parts where transferred to a so called "new engine" . That was revealed by a dealership close by after i was advised to take the vehicle there to be checked.

I'm continuing with the installment of the vehicle yet I'm immobile bacause there is no sense of urgency in resolving this matter. Two breakdowns in 10 months of purchase and 4 months of using the vehicle.

To add to that after the first attempt to fix the vehicle the vehicle's value went down by over R100 000, 00 just 4 months 6 months after purchase and "new engine fitment" because they knew they never gave it all to get the engine right.

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