1 reviews | Active since Jan 2021
Rola poor after sale service
So... got a second hand car from Rola for my daughter at one of their branches in Cape Town area.. Nov 2019 did the deal and when the car arrived the kilo’s on the clock and the advert was almost 10 000 difference... the hooter did not work on delivery, so they put in a Push button instead... cleared it with the sales person and it was fine with us... we still took the car, no problem... then the radio stopped working after a month, flashing on and off and we stopped at Oudtshoorn Renault to have a check, great service by the way.. they had a look and gave me a quote... he’ll it was a deposit of a car.... I asked her why the quote ??? the car is still under warranty.... no mam it’s not someone took it to a non certified dealer the last time and the warranty expired... immediately I phone Rola’s salesmen and he came back and told me yes it was an error from their side and they will have a look into it...... car was serviced before delivery...... since then all forgotten, the service from them .... they took ages to reply and even once got an WhatsApp from the head of a department it’s not their business any more it’s ours now... they send me to a Toyota dealer when the car had problems starting and they confirmed the radios male function and we bought 3 batteries and took it to an auto electrician, luckily that part is sorted now... we still await the radio a year later.... 2021.... so thanks Rola you’ll never see us again or will we recommend your team...
Thank you for bringing this too our attention. We regret to hear about the experience you had as we strive to achieve service excellence each and every time. We will be looking into this and management will be in contact shortly.
Kindest regards
Thank you for bringing this too our attention. We regret to hear about the experience you had as we strive to achieve service excellence each and every time. We will be looking into this and management will be in contact shortly.
Kindest regards
