Prius model 2016

<p>We bought a Prius model 2016 in august last year from them. We were never informed that this model comes without navigation. Despite 1: our Prius model 2006 having it standard (so we never questioned that it would not be included), and 2: the model 2016 having the display and all the buttons to operate a navigation system in the model 2016, plus we did get the 294pages Navigation Manual. We only found out after taking possession of the vehicle that trying to operate the buttons the display saying the car was not equipped with it. Rola Toyota Somerset-West has been less than forthcoming in obtaining the navigation system (that is clearly meant to be a standard built-in for this model car). It feels to us that they try and make us forget about it by simple inaction from their side. Note that we are willing to pay for this service.</p> <p>But to add insult to injury. In December 2016 we had a minor accident with the car resulting in the side mirror on the driver's side to be broken off. We are now 27 February 2017 and we, together with the repair centre chosen by our insurer, are still awaiting the spare parts to be delivered. This is simply unacceptable!</p> <p>We can only hope that some publicity on these matters will shake the guys at Rola Motors up and make them decide to do their job.</p>