Poor service from Rola Malmesbury

Good day

I booked my car with Rola for service and reported that is loosing water and I need to top bottle up everytime can they look at this while booking the car in for its service.

Rola then serviced my vehicle and never attended to this, they then informed me it the water bottle cap need to be placed i drove my vechile for a week only to find out its not the cap I then took vehicle back and complained it`s not the cap leaking and they determined it the waterpump leaking and that it need to be replaced I asked them to submit the claim to motorite to have it replaced as I have warranty.

A week passed and no feedback from Rola I called them this morning and asked if there is feedback they said they will call me back called them at 11:00 then called them again 12:30 no on available left an message at 13:30 I then decided to call Motorite and then asked what happening with claim Motorite send me an mail where they asked for Rola for information and Rola just never responded a week ago.

I then called Rola and they were upset and rude with me cause I got proof they just never follow-up with Motorite and did nothing.

I don't understand why you would get upset with client when you delivered poor service