Poor customer service. The worst ever received in South Africa in 25 years (someone had to be the first)

Copy and paste to the email to the CEO from which I am still awaiting acknowledgement. I have in the meantime engaged with heir Chief mechanic and the CFO has tried to get in touch. Unfortunately their customer and service skills are no existent. Service or rather non service was provided by Rola Jeep Fiat and Alfa Romeo in Somerset West

I just want to bring to you an extremely disappointing experience, on-going as the vehicle has not been returned yet, whilst servicing my Jeep Cherokee. I am not complaining about the cost of the repair but the way I was basically left stranded without any alternative or assistance. I dropped the car on Monday before closing time as I had to attend an AGM in Cape Town at 16h30 on the Tuesday; I specifically asked for priority attendance and drove all the way from Wellington for the servicing. I was promptly called at 8h30 on Tuesday morning to be advised on the cost of the service +-R10,000 and gave the go ahead. I was then contacted at 15h00 and simply told that they found some faults and the car can only be ready 17h00 the latest or worst case scenario Wednesday morning. I was called back again at 15h37 to be told that the car will not be ready on Tuesday anymore but I have to come back on Wednesday. I calmed down for ten minutes and called back and ask what alternatives was Rola going to give me now that I was stranded in Stellenbosch; I was told that unfortunately all the vehicles were out but they will deliver the vehicle free of charge in Wellington; in the meantime my cost to Uber was R862 and had to cancel my attendance to the AGM. Wednesday morning I was called to be told that there were further problems with the car and might not be ready; Wednesday afternoon I was called to be told that the car will now only be ready on Thursday and cost of repair would now be R30,000. I have been in the hospitality and service industry for over 40 years; if in my career any of my customer had to go through what I have been through my job would have been on the line and my employer would have lost the customer for good; I have chosen your company to service the Jeep because I was not happy with the Jeep dealer in Tokai the last time I have serviced it, but your car dealer in Somerset West has by far surpassed Tokai.