MERCEDES BENZ CREDIT WHERE CREDIT IS DUE

I recently experienced a problem with an App that is installed on my Mercedes. This problem occurred in September 2023. I contacted Rola Mercedes in Somerset West and was assisted by Mr. Kobus Olivier. The problem recurred in October and again Mr Olivier assisted. In November I attempted to renew the App via the MERCEDES ME Store. Numerous attempts were unsuccessful I contacted Mercedes Benz South Africa for assistance. The amount of time spent on the telephone listening to switchboard music and achieving absolutely zero was frustrating.When I finally contacted Mr.Mogoba at Mercedes Benz SA in Pretoria I was given a runaround of the usual, Mercedes are having a problem internationally, the problem is on my end, you have to wait for the App to expire before you can renew, we need screen shots of the fault messages, nobody else has reported the problem and finally, Amsterdam will solve the problem. I specifically requested that Mercedes contact me by e-mail so that I will have a record of the interaction - this fell on deaf ears. At no stage did Mercedes Benz SA take ownership of their problem. On Monday the 4/12/2023 I visited Rola Mercedes Somerset West and met with Ms Melissa Cunningham, Service Manager/Passenger Vehicles. What an absolute GEM, Melissa immediately tackled the problem and viola within an hour she had found the problem. By the 05/12/2023 Melissa had the App installed in my vehicle (paying for it with her personal credit card which was reimbursed). Rola Motors Mercedes Somerset West what an asset you have in Ms Melissa Cunningham. If Mercedes Benz SA have any