Appalling service and expertise

My husband has been a loyal Rola Motors customer. Having a passion for Italian cars (we own 3). That last service the cars had they all came back with more problems than they went it with. Two have had to be returned on flatbed trailers. Their charges are ridiculous on cars without warranty and their communication is terrible. No one gets back to you, there is no urgency to return your car. There is no responsibility for damages to your car while in for a service, it’s appalling