Acceptable feedback and resolution

With regards to the previous complaint reported, I was contacted with feedback regarding the complaint of questionable company policy by email directly instead of via HelloPeter. In the email Mike Campbell clarified the dubious information given to me by the representative by stating : \The South African Veterinary Council is still very much in place but the Competition Board has now removed the yardstick that allowed one to balance the Pet Insurance offering against a recommended guide to fees that at the time allowed a semblance of control with Veterinary charges."He also clarified their tariff for a single consultation charge. """