Bad customer service

Dear Roelfs auto electrician

I hope this message finds you well. I am writing to formally express my dissatisfaction with the service I received at Roelf's Auto Electrician regarding my vehicle, which I entrusted to your care for repairs.

On the 20th of March 2025, I brought my car to Roelf's Auto Electrician because it would not start. After an assessment, I was quoted R10,000 to fix the identified faults. I agreed to this estimate, expecting a resolution to the issues I was facing. However, three weeks later, I found myself experiencing the same starting issue that prompted my initial visit.

When I reported this recurring problem to the owner, I was taken aback by his response. He informed me that I would need to bring my car back at my own expense for further inspection and suggested that I might incur additional charges, implying that the issue could be my fault. This response is not only disappointing but also unacceptable, especially considering that I had already paid R10,000 for what I believed to be a comprehensive repair.

It is concerning that after investing a significant amount of money, I am now being asked to cover further costs for a problem that was supposedly resolved. I expected a higher level of accountability and customer service from your establishment.

I kindly request that you review this matter and provide a satisfactory resolution. I believe it is only fair that I should not have to incur additional expenses for an issue that was not resolved during my initial visit.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,

Karabo Mogoswane