Unhappy customer

Bought on line a 60x60cm ferre black electric stove on the 1st June 2024 and I haven't received an order yet, their contact number reflects **** on true caller their enquiry email is linked to *** how I do not know. On Facebook they hv a different name "Mqwathi solution group" I wish I had done my research prior. Can they give me my money back 😭😭😭😭💔