1 reviews | Active since Apr 2015
TERRIBLE SERVICE
Having been a loyal customer of the restuarant over many years I was dissapointed at the service recieved yesterday the 7th of April 2015, arrived there at 1.15 for lunch after fasting for lent with no meat. Extremely excited to eat there as food is good, clean and on time. I was disgusted to be greeted at 2pm to be told lunch is not ready, cleaners were still cleaning, but bosses were sitting on the tables with a big kitchen pot on the table eating spaghetti bolognaise whilst they demanded attention from staff as we waited to be served. Food came at 2.30, undercooked and all meats seemed off! I reported the bad service and a man came to my table by 3pm, After he was done eating, what use to be my favourite restuarant is now a big no no, my bill was over R400, and all I ate was the bread, its evident that we got a very raw deal as the website serves lunch from 12, no one even offered to rectify the situation. Im very dissapointed about the service and will not recommend it to anyone ever again, false advertising is not an excuse, specials are no more, so stop fooling patrons, you took my money and food was very bad, and It cost me ocer R400 for bread and tea, service has dropped!
Thank you for bringing this to our attention. We do take service complaints very seriously, as standard protocol we checked our video footage to ascertain what happened.
You arrived at 13:32 and were attended to immediately. The first carver arrived at your table at 13:57. We understand that there was a wait for the food, the waiter should have informed you that the Meat Rodizio needed to be cooked. On Tuesday we didn't have any other bookings or customers for lunch therefore there was no meat on the grill. When customers arrive we then put the meat on the grill to ensure it does not dry out or go to waste.
The carvers went to you table 12 times after this at 14:47 the Manager went to your table to ask if everything was fine. We would have appreciated if you aired your grievances then and allowed us to rectify the situation immediately. We do understand your frustrations and are very sorry for your bad experience. We truly value our loyal customer and would like to make it up to you. I will email you on the supp**** email address.
Kind Regards
Larenza da Costa
Thank you for bringing this to our attention. We do take service complaints very seriously, as standard protocol we checked our video footage to ascertain what happened.
You arrived at 13:32 and were attended to immediately. The first carver arrived at your table at 13:57. We understand that there was a wait for the food, the waiter should have informed you that the Meat Rodizio needed to be cooked. On Tuesday we didn't have any other bookings or customers for lunch therefore there was no meat on the grill. When customers arrive we then put the meat on the grill to ensure it does not dry out or go to waste.
The carvers went to you table 12 times after this at 14:47 the Manager went to your table to ask if everything was fine. We would have appreciated if you aired your grievances then and allowed us to rectify the situation immediately. We do understand your frustrations and are very sorry for your bad experience. We truly value our loyal customer and would like to make it up to you. I will email you on the supp**** email address.
Kind Regards
Larenza da Costa