TOWING , CLAIM FORMS , NO COMMUNICATION

I bought my Renault Kwid on the 29.04.2019 and was told this deal comes with 1 year free insurance from Rodel. On the 29.02.2020 I was involved in an accident and upon calling Rodel Insurance on *** I was informed by George that they are unable to confirm whether I'm covered with them or not since their head office was closed and operate during working hours MON-FRI 8am-5pm.

I told him it's an emergency and I'm a female on the side of a road with my car, but he said there was nothing he could do. He advised I can get my own tow and RODEL will refund me my money back. On the 05.03.2020 I send them an invoice with banking details , still nothing from RODEL regarding my refund after numerous attempts to check if they received my invoice on the email address provided by George ***.

I further went on-line and I spoke to (Theo , Naomi , Chantelle) via their CHAT option , made calls ( ***) requesting a claims form that I was informed by RODEL i need in order for them to fix my car but to date still nothing.

RODEL towed my car on the 05.03.2020 from my house to their centers and nobody has contacted me, after numerous attempts to find out what the process is here-on.

The people and service from these people is PATHETIC AND RIDICULOUS.

Tracker has since informed me that there is a battery disconnect on my car but RODEL can't confirm if my car is getting fixed now or what is going on. This is TRULY FRUSTRATING AND INCONVENIENCING.