Rodel - Worst service ever!!!!!!!!!!!! Worst Insurance administrators you can think of!!!!!!!!!!!!

I am very disappointed with your (Carene Paaijmans) service as well as the service from Rodel and so is my father.

We haven’t received any feedback whatsoever from your department. I have proof of all the emails as well as calls made to Rodel where I am trying to get all the issues sorted out and requesting for feedback, however as to date I have received no communication regarding this matter.

The accident happened on the 14th of January 2019 and up to date nothing has been done. I am now sick and tired of waiting for you guys.

Due to the negligence and incompetence of Rodel assigning the insurance to Nzalo when they were legally not supposed too, this has caused the delay and a significant inconvenience, frustration.

I have had to take time off work which resulted in a further financial loss on my side, not to mention all the airtime and time I have spent on the phone attempting to get this matter resolved to no avail.

I will not hesitate to log a formal complaint with the ombudsman. Further to this I will also mention to the ombudsman the fact that in April 2018 the Prudential Authority (PA) issued Nzalo with a section 12(1) notice prohibiting Nzalo from writing any new business due to its inability to continue to meet its registration conditions and still Rodel commencing in writing us up with Nzalo.

Should I not received feedback by close of business Tuesday 2nd of July 2019 I will refer this matter to the ombudsman with all relevant proof and details regarding this matter.