Renault insurance under curatorship with no communication

At the end of December I phoned Rodel to inquire about putting in a claim. I was advised to complete the documents and get Renault approved body shop quotes which I did. Everything was closed, so mid-Jan I finally got the quotes and submitted. Two weeks later , (2 phone calls and an email had passed) and I finally got hold of my claims 'negotiator' on their side. She politely informed me that the insurer had gone under curatorship and I am to fix my vehicle myself, submit the invoices and wait for a refund. She couldn't tell me when I might be refunded. When I asked why clients were not informed of the status of the insurer she said that they had been informed to share the information. I then asked when the insurer went under curatorship, because had I known I could have gotten comprehensive insurance from that date. Apparently they went under curatorship November 2018. It is shocking that they did not inform their paying custormers to make alternate arrangements. I effectively have no functioning insurance on my vehicle!