Proof of settlement plus Bad attitude

Had a car accident on the 19th September then on the 21st September submitted the required documents. 26th i called to find out how far is the process was then transferred to Steven Ramonyai whom told me to request a settlement letter from the bank which i did and sent it on the 27th. On the 3rd October called Steven again to find out how far is the process only to find that only to find that he is only sending the assessors after calling him. 12th October i sent him a new settlement letter as the previous one had expired. He only used the old one. 24th October ive sent a mail requesting an update but had no response. 25th Morning send another mail thats when he rep**** saying the clam was settled. On the 26th ive sent him a mail requesting that he sent me a proof of settlement as on my bank account its still reflects unpaid. He then send me Notification of Payment with a date shows that payment was made on the 19th October, that does not have anything that shows that the payment made was for my car let alone the reference its something different. Then i sent him a mail informing him that what he send me was a Notification of Payment what i need is a proof of settlement. He rep**** to my mail quoting "You get that from the bank". I rep**** back to his mail i quoted "if you send mail to wesbank requesting a settlement letter they will send it you. I would on my side but they are the ones did the settlement so they will give it to them with no hesitation". I even told him that on my accountsits still reflects unpaid of which i expected that 8f the payment was made on the 19th October it should have been cleared as its 5days later. He rep**** to my mail qouting " Your claim has been finalised/settled on our side. We have no further obligations towasds your policy should you need a settlement letter request it from the bank. I then called Wesbank on the 26th October where i spoke to prudence whom informed me that a proof of Payment was request from Steven which he failed to submit and they send me a new settlement letter that shows that the account has not been settled as yet. I then sent a mail with the attached i got from Wesbank to Steven, Steven qouted rep**** to my mail quoting "Please tell prudence to make sure that they allocate funds correctly and Again the claim has been finalised from our side". Today on the 27th October i called Wsbank again where i spoke to a guy holding my account Miles Ntshangeni whom told me that 2 mails were sent to Steven requesting proof of payment which he still fails to do so. And mind you its over a month the accident has happened and come 1st of October i have to pay for a car that im not driving as the Rodel employee is failing to do his job correct. My question if he did make the payment as he claim why is he failing to sent the proof. Im really disappointed at the service and the attitude i got from Rodel Insurance.