Pathetic Insurance Company

Nearly 4 months after I had an accident, I receive an email from Rodel insurance stating that they need documentation from me or they close my file. Documentation that I've sent to the independent assessor, Eugene Voges, appointed by Rodel.

I've called numerous times and all I'm told is that "they" are in a meeting and will get back to me, over and over again. NO ONE ever calls me back. I've asked to be transferred to the complaints department or get an email address for them, and was told that Rodel DO NOT have a complaints department. When I said I want to take this matter to the ombudsman, they bluntly said to me "well, go ahead".

I've been paying a monthly installment, going on 4 months, for a vehicle I no longer have and this pathetic insurance company doesn't seem to have any idea on what their own appointed assessors do.

I am without transport and income at this point, but I did all I could to obtain what they needed and gave permission to request files on my behalf.

I am on my wits end with this and being threatened that my file will be closed due to outstanding documentation I've sent months ago, and all the calls I've made to them to get any feedback, is just beyond ridiculous.