No progress on submitted and approved claim by Rodel Insurance

I bought a Renault Kwid Climber last year on 15 April 2019 with a 1 year free insurance with Rodel SA Insurance and on 29 November 2019 I was involved in a car accident and the assessors that Conrad Reats had appointed wrote the car off.

My claim was approved by Rodel on 23 January 2020, I submitted a signed Agreement of Loss Agreement on 28 January 2020 however the payment has not been made to the Finance House to date.

I have been following-up with Conrad, Steven, and Elsabe who is difficult to deal with and has attitude for days.

I have also escalated the matter to Jo' Marie Dasilva who has not bothered to resolve it.

Steven eventually blamed the delay to Guardrisk and when I spoke to Heila from Guardrisk she advised that Rodel shouldn't be referring us to them as they know the issues related to the board row they submitted to Guardrisk.

I have a debit order that has not stopped going through on the 25th of every month yet I do not have a car.

This insurance is a **** and it should not be operating.

Below are my details: Name: Zama Gumede Contact no.: *** Claim number: 23061 Claim Negotiator: Conrad Reats

Yours sincerely Zama Gumede