Lack of response

I currently own a unit at Lilyfield Complex. Our insurer is Rodel SA. I submitted a claim over 6 weeks ago, through our Estate Managers. To this date I have not received a reply from Rodel. Our Estate Manager copies me on some correspondence where he is following up. They are just ignoring him and not responding. I also took liberty to send them an email last week, requesting feedback and the policy documents. They didn't bother to respond to my email. I am now extremely frustrated by this conducted as I am a contributing client. I am not sure what to do as I can't change insurers because as the Estate opted to use Rodel.