HORRIBLE CAR INSURANCE

I bought a car Renault kwid last year 7 July 2018 with a 1 year free insurance and on the 7 December 2018 I was involved in a car accident, the car was a write off. Till today 19 June 2019 they haven’t paid or given me a new car for exchange.THE DEBIT ORDER HAS BEEN GOING THROUGH SINCE December 2018 till 2019 current, I don’t have a vehicle with me, No settlement has been done. Steven ramonyai the person was in charge of my claim has not done anything. The insurance is under curator ship, they under VBS BANK, they broke how will they pay. a colleague working with Steven, Lebo More told me that he **** to me when he said he escalated the claim to Renault since the insurance Couldn’t pay or make the settlement. I AM NOT TAKEN INTO CONSIDERATION, both the INSURANCE And Renault company, I have tried to be in contact, but they don’t have time, don’t get back to me or follow up on me .what service is this. Why am I paying monthly but I don’t have a car, why are they not settling. Kindly help me. My name is Shimmy Sigasa The insurance name is rodel insurance Contact : (011) ********** Renault contacts : (062) ********** Bought the car at the dealership in Alberton Claim number 21215 Steven ramonyai person whose in charge of my claim: Steven ramonyai, Lebo More, Maris. I HAVE ALL THE PROOF THAT THEIR SERVICE IS BAD AS HELL. Would appreciate to hear from you guys. Your sincere Shimmy Sigasa