Failure to assist with roadside assistance and communication.

My car got broken into yesterday. Phoned for a tow...they said sorry Renault has to tow me. Phoned Renault and they said no its an insurance claim... So I organised my own tow. Today I needed to get my car to Renault. Phoned Rodel again... They first said they couldn't find me on their system... Then phoned back to say again that Renault needs to send the tow not them. This is an insurance claim so I phoned them a second time. They issued me with a case number mber and said they would have dispatch contact me shortly... That was 6 hours ago! I then phoned a car battery place to put a new battery in for me as a call out to get my car to Renault in the mean time to where they ch I needed to leave the car there... I would need a car as assistance in the next two week period of them keeping my car there for repairs to my busted door. Nope Rodel is unavailable and so I am now driving a car that has a door that cannot lick and I paid my own tow and battery replacement costs. This company is utterly useless and has no concern for their customers what so ever