Disgusting service and Professionalism

I had a car accident on the 22nd of December 2018. I reported the accident and sent my insurance company every detail on the 24th of December 2018, which was also not a pleasant experience as the woman I spoke to on the phone before I sent the email was very rude and unprofessional (I have email trails as proof) A guy named Steven Ramonyai was allocated to my claim and I received an email on the 27th of December to confirm this. However Steven did not contact me regarding the progress of my claim, when I called in to enquire I was told he is on leave , and a new person has been assigned to the claim by the name of Caren, I asked to be put through to Caren she advised that she is not dealing with the claim Kea is. I called in today again after I sent numerous emails for feedback and I was told Kea is off, and they are offline they cannot assist me. RodelSA is very useless as an insurance company and as customer I will never recommend anyone to use them. I am frustrated by this company and it becomes worse every day. If nothing happens within the next 24 hours I will take the matter to the ombudsmen with no hesitation.

Their service is disgusting, and the staff is even worse!!!!! The claim number is 21241