damange vehicle

This is my story I had an accident in 2021 Dec the car was taken to Ross champion n they fix it all was good then the car in 2022 March was taken to the dealership for the first service all was fine, May had another accident car was taken to Ross Champion another branch ok car was a book in then I got the car back in June 2022 the problem started when I send the car for second service same dealership I did my first service as the car was brought new I was the first driver from 0km so the car it still under warranty. On the second service, the dealer picks up that the car's right brake pads it looks old they pick changed and put in old brake pads which don't match the one on the left-hand side the dealership advised me that by this I can't do my next service under warranty n they going to take it out my warranty because the car is not in standard. I advised the Broker the same day which is under Rodel under Constantia as the rule they told me I can't contact the insurance I must inform the broker because the dealership asked me to pay the broker told me I should wait she going to contact insurance I will do that after that was October 2022 I keep asking the broker and being told they still doing investigation I even sent a link the dealership has sent to me explaining how they pick up this until January 2023 still no feedback the car now was worse n can't stop it and making scary noisy I told the broker still the answer was I'm still waiting for feedback i took the car to another dealership same car brand they told me same thing I told the broker again as everything I do I inform her I had to change and rectify this so the car would be back into standard because standard say all pairs must be the same I have to change all 2pairs I said emails and the broker did the same but no respond that was January .this month I have to look for ross champion by myself all the find out they not aware about this but insurance keep telling me the waiting for them . The manager asked for time to do the investigation and came back to me my car is old so I change brake pads because of mileage like really while the video and even a letter from the manager state that the codes are not the same which means the brake pads is being Swapp and the insurance instead of protecting me they all against me I have been sent by them to this Ross Champion I had to pay R4000 for something was done by the panel beater I never sent an anywhere besides this panel beater now the manager is ignoring me and the insurance can anyone one assist is this being done to me because I'm women I can't fight by myself and I don't know about cars ???? all evidence is there.