COMPLAIN POLICY NO: XSS-313491 FOR CLAIM NO: 23596

My car is currently at the service Centre for over a period of 5 months now, and there was no communication from RodelSA and myself and you guys particularly Stephen Ramonyai that you guys won’t be paying the full amount on access for the service. According to my understanding as I was paying premium weaver I was under the impression that I am not to pay any access, however my concern is that it was not communicated to me clearly I want to raise my total anger, frustration and dissatisfaction with this treatment from Steven of RodelSA Company. I am tired and disappointed of talking to Stephen Ramonyai since he twice hanged up on me and told me I can go anywhere I want to for complain, he doesn’t care. I now need someone senior to tell me what is going on here. As I am not getting any help from Stephen Ramonyai Stephen is rude, disrespectful to clients, inconsiderable and a disgrace to mankind