Claims

This is regards with a claims that I put in on the 08/11/2017 to Rodel, I was informed that Carene Paaijmans will be handling the claim . Since that day I've been sending emails to her following up on my claim . Even though she responds she takes a while and promises made are not kept . Its been 14 days nothing has happened . She told me this was processed last week on the 16th but still nothing has been done . Is this how Rodel treat their customers, they don't care at all . And they say "We’re a family who looks after our own" and You need someone on your side to fight for you. Someone who will take all the hassle out of the whole process. I'm very disappointed