Bad service to customers

My name is Belinda had a Renault Kwid insured with Rodel last year 2018 January and I was Involved in an accident and the car was a Wright off the insurance paid off the car from the bank and never di-lisensed the car with license department. I later bought a new car only in May 2017.my car is due for license renewals and i can not renew it as i am told i have to renew both cars including the old Renault that belongs to Rodel now.when i report this matter to rodel i am being g told to wait for some days as this can not happen over night.i feel Rodel is treating me unfairly hence this is their fault they did not do their job in time.now my life is blocked because of them.people be very careful and not insure with rodel.