Appalling service

Hi there. I bought a Renault Kwid last year November and the deal came with a free years worth of insurance. The insurance company being Rodel Insurance. I then was involved in a car accident on the 1st May 2018. I submitted my claim forms and all the necessary documents for them to process my claim. Up to this day I haven't heard anything from them. I then decided to send back to back emails asking about their failure to communicate about the progress of my claim. They rep**** saying the are still waiting for the insurer to make a decision. Then 6 days ago after all the waiting for feedback, I sent them an email again expressing my concerns as I am due for work in July and do not have a car and am walking with crutches so using public transport would not be an option. I also asked if they can provide a car hire for me as it stated in their contract that they'd provide one. I then waited until now for their feedback but have received none.

Their unprofessional service is greatly shocking and doubt I'd want to sign up with them.