Worst Experience Ever - RoccoMamas Melrose Arch

took my kids for a last celebratory dinner before the month of Ramadaan to Rocco Mamas Melrose Arch on sat 9 March ( see meal invoice attached ).

This was the 2nd terrible experience we've had at the same branch ( didn't report the 1st terrible experience), my kids and I were basically being harassed by Mandla the waiter, even after repeatedly pleading with him to leave our table so that we could enjoy our R 295 each meals. Eventually another lady, ( acting as the " manager") had to remove him from our table.

This was very upsetting and embarrassing for my kids and myself. I have never had such a terrible and disrespectful experience like this at any other food outlet before, I am determined to take this complaint even further.

I have spent almost R 1,100 on the meal which we didn't care to finish as we were really upset with the terrible service initially (we were movedalong with our food to a dirty, really dirty table, not properly wiped/cleaned by Mandla, and had to request from several people to please get the table cleaned before we could eat, the food was long cold before any service was received, then the attitude of the "acting manageress /waitress instead of an apology for the bad service. I had to remind her that we were unhappy customers before she turned her story around and stopped behaving defensively with us, her customers, and then gave an apology which was worthless, and then the herassment from the waiter. This is unacceptable and appalling . At this stage my kids and I were really upset and chose to leave the restaurant rather than finish our R 1,100 meals.

I will certainly be sharing my terrible experience with all my family and friends who regularly frequent this branch, and will surely be encouraging them not to support Rocco Mamas anymore. This has cast a very bad reputation on Rocco Mama's on the whole - do all your branches treat their customers like this??

I hope somebody with a little sense of customer service and customer retention contacts me to discuss a full refund and a sincere apology for this unacceptable treatment before my legal people make contact with Rocco Mama's

I.Khamissa ***