Terrible service turned into terrible food and company

<p>We (me and extended family members) visited the Hazeldean Rocomamas on the 26th of December. What a disaster! First I phoned the morning to book a table for the 11 of us and when we got there nobody knew about the table and we had to wait to be seated. Then the waiter took forever to collect our drinks orders. We asked the waiter about the promotions (El Grande) and he could not tell us what is on the burger - and when asked how to specify a double or single on the menu form he said that we must just mark it and write single or double, but he is not sure. We all placed our orders at the same time - needless to say that we did not receive them together. We had to call random waiters the whole time to take our drinks orders because our waiter was MIA the whole time. When we received our food, all our burgers where cold, some buns still felt frozen. The meat and chips was ice cold and had to be sent back to the kitchen. 4 of us did not even receive the burgers that we ordered, I felt terrible that I had to swop burgers with my husband because we did not see the point in keeping to return our burgers to the kitchen and not eat as a group together. Whatever burger my husband and brother in law received made them want to vomit. I had to keep apologising for recommending that we go eat there. The manager did give us 1 cheesecake on the house but seriously... how do you divide a cheesecake between 11 unsatisfied clients?</p> <p><br />We spent R1650.00 (incl tips) which I feel could have been more if we had the service and the satisfaction that we should have got - which included the milkshakes and deserts that we could have enjoyed afterwards.</p>