Rocomamas New Redruth going the extra mile to fix a hiccup

I wanted to post this 3 weeks ago when it happened, but completely forgot. Me and my mother went to your New Redruth outlet to celebrate some very good news with waffles (yours are the best). When we got there we ordered some juice and a waffle each. After about 10 minutes we were told there's no waffle mix and someone is running to Spur to get some. Another 10 minutes later we were told they are also out. Pretty disappointed we finished our juice and asked for the bill. To your credit everyone really apologised and I understand these things happen. Our waiter apologised that it took 20 minutes and as we left came running after us with a voucher for next time. Thank you for going that extra mile. Many places just do not care what people think, but at least you made up.