Rocomamas N1 City

On the 18th of January 2021 weve order via uber eats a classic burger, medium chips and 300ml tin creamsoda from Rocomamas that cost R 81.00 for the burger, R44.00 for a pct medium fries, abd R26.00 for a tin of 300ml cramsoda. When it arrives the chips was hard thou warm the burger looked like it was made in a rush and there was hardly sause on the burger and some on the side. I phoned them wants to speak to the manager and i spoke to Candice. Not very helpful she said she'll phone me back. After an hour I phoned back all from my cel phone and spoke to Grant then I've got told he is the manager. He was more helpful and brought me another burger and new fries. The burger was much better and the fries was crispy and warm. Needless to say when he brought it uber eats got the blame that they threw it in the delivery vehicle, he could not tell if it wss our order he only saw it while he was smoking outside. He mmediately asked the other food back, according to him it's company policy. I did not have a problem because i just broke a small piece of the burger and had 2 fries but the whole scenario around the order, the attitudes inconveniences, waisted time and cellphone cost made me to phone their head office customer service. I've phoned on the 18 of January spend almost 10 min explaining to Jessica tthe whole problem and she promised high and low she'll get someone to get back to me. Needless to say nobody came back even after I phoned on the 19th left a message for Jessica still no response. I phoned again on the 29th and spoke to a gentleman that PROMISED to take it further. I've phoned inbetween , holding on for so long(makes one to wonder) On the 8 of February I spoke to Siphiwo she was very helpful. She informed me that the complaint was never recorded. Within a few hours Wesley N1 Rocomamas phoned me, thanking me for reporting it, apologizing and said he was not aware of the incident and believed that the food was replaced. He'll see where is the problem or if the staff needs more training. Ive accepted his apology and ask him what about all the cost that I had by trying to get the problem solved using my cellphone? He said he'll come back regarding the cellphone cost. No feedback agan. I've also mentioned it in the feedback to Siphiwo and she asked me if I'lll give them another chance before I mention the incident to hellopeter. Nothing happened again. Please reconsider before you order food from Rocomamas. N1 city Goodwood You might be one of the unlucky ones paying more than R300 for a burger, fries, and a coldrink, unless you just accept and eat no matter what you get.