Rocco mamas Irene the worst Roccomama's i habe been to

Ordered food at 19:00 from uber. Uber said there was a delay and preparation would take longer then normal. Estimated delivery time was set for 19:25 it the kept moving all the way to 21:05. At 20:45 it sated the driver was picking it up. 21:50 i called Rocco Mamas irene to find out whats happening. They said the Uber driver canceled the order and it had been sittimg there since 19:15. So my question tiom is this..... The whole 2 hours of it sitting there Rocco mamas never once thought lets contact the client and explain what is happening or be concerned that food is sitting there for 2 hours and thats a bit odd. I understand Uber eats is a third party i am using. But not once did you think this food is sitting her for 2 hours and that we should Contact uber or the client and say the food has been sittong here. The worst part this is not the first time i have has problems with Roccos mamas irene. I have ordered a custard shake before with my meal. And it didnt come with my order and when i called to find out where it is that it got left behind. And they are not paying for it to be redelivered. Then we ordered food and we didnt recive something we ordered. Think its was some shake again cant really remeber. But because they had bo more and once again didnt state it or let me Know. I will never in my life support this Rocco mamas again. I rather just drive to castle gate for superior service and product. Also your female manager is extremely rude and shows no customer skills what so ever.