Poor service at Rocomamas Castle Gate

My wife and I visited Castle Gate Rocomamas on Sunday evening. The restaurant was fairly empty and there was just one other table inside except for us, who had already finished eating or only had drinks. There was no one to greet us at the door, and we walked to a table. A waitress came to serve us, but she was speaking so softly we could almost not hear her, and she was visibly very shy. We ordered drinks, which took 20 minutes to get to the table, if not longer - for a Coke and passionfruit and Sprite - while it was not busy at all.

We ordered a burger each and 3 Feta bombs. By the time the burgers were done, there were no signs of the bombs, and we could hear the waitress tell the people in the kitchen that the bombs aren't ready. She came to deliver our burgers so long. I asked for hot sauce, and the waitress brought tomato sauce. I reiterated that I asked for hot sauce, and she answered that it's out of stock. I think she genuinely thought I might not know the difference between hot sauce and All Gold. The burgers were okay, but nowhere near the quality I have seen from other Rocomamas. They were cold, the buns looked like they weren't fresh, and for some reason I had a raw/frozen fry next to my burger.

A few minutes later, the bombs were brought to our table. They were clearly not feta bombs, so I took one and cut it open, to find jalapeno in the bomb, which was also visible from the outside of the bomb, and no feta. I told the waitress that they are not feta bombs, and she looked very confused and tried to tell me they are feta bombs, but I still disagreed with her, showing her that there is no feta in it and that there is jalapeno in it.

The waitress then called the manager, who was not friendly at all and didn't remotely try to be pleasant. I explained the situation to her and she also tried to convince me it's feta bombs. I showed the bomb to her and she tried to tell me that the green in the bomb is in fact gherkins. I told her where she sees feta in the bomb, and that I know they aren't feta bombs since we usually order them at other Rocomamas restaurants.

By this time we had already finished our burgers so I asked the manager to just take it off the bill. She then walked away and spoke to the waitress and I asked the waitress for the bill. As I was done paying she said sorry, and then someone brought a basket with 4 bombs, now clearly feta bombs. As we were done eating and the atmosphere was ruined, we declined and left. So not only did this manager and waitress both adamantly argue that the previous bombs were jalapeno, they then tried to insult my intelligence when I said they are not and by being given tomato sauce when I asked for hot sauce. Then, when they realized they were wrong try to make it up when we were already done eating.

This was a terrible experience. We usually enjoy Rocomamas but Castle Gate's staff and service really ruined this experience. The staff weren't friendly or confident, they were *********** and rude. - and they don't even know their own products.