Poor service and communication

So on 28 November I placed my first order with Uber eats and Rocco Mamas. I saw that the amount went off my account twice. I had a look on the Uber eats website and saw that it can happen with a first order, but will be reversed. On 13 December I contacted Leesha from Rocco Mama's Northriding and she said the amount will be reversed. It is now 13 January and my funds are still not reversed even after sending several messages to Leesha from Rocco Mamas. Very bad service and I will not recommend them.