Poor service

We had a terrible experience ordering take-out from Roco Mama. They said it would take an hour when they normally say 10 minutes. When I arrived to fetch the food , it was ice cold. I then paid and took the food home, only to find they had not given us everything. I called them and they said they would send the food to our house. They took down both my address and telephone number incorrectly, so the delivery person could not find us. After several phone calls to find out where the food was, we eventually recieved ice cold food about one and a half hours later.