Lovely food - Service suc****

<p>Good day Rocomamas</p> <p> </p> <p>Thank you for lovely food as usual.</p> <p> </p> <p>HOWEVER…</p> <p>Your service sucked.</p> <p> </p> <p>I got to the door (still in conversation with in friend) this guy is in my face “table for 2”</p> <p>I don’t expect the “how do you do” conversation however a “hello” or “Good evening” would have been nice…</p> <p> </p> <p>I explained we would like to sit close to an entrance because we are smokers. We were direct into the restaurant by a hand swing movement. I was shocked.</p> <p>We walk to a table sat down just to realize he is not behind us. We thought he went to get menus.</p> <p>Not!!!!</p> <p>The next moment we see him, he is walking around texting on his cell phone.</p> <p> </p> <p>I had to wave my arms to get the attention of a waiter. </p> <p>She arrives and ask if she can help us.</p> <p>We told her we would like to be help.</p> <p>She asked who seated us. </p> <p>I explained that the gentleman at the door just pointed into the restaurant and we seated ourselves and then he was missing.</p> <p>She rep**** that he is the manager.</p> <p> </p> <p>REALLY….the manager ….</p> <p>No greeting…</p> <p>Hand pointing into the restaurant…</p> <p>We seat our self …..</p> <p>He walks around texting on his phone…</p> <p>He does not arrange a waiter for us…..</p> <p> </p> <p>I asked the waiter what the manager’s name is…she gave me his name however did not know how to spell it. So my apologies if it is spelt wrong. The waiter’s service was brilliant!!!!! She should be manager!!!!!</p> <p> </p> <p>ABEDNIGO / ABEDNICO is the manager’s name.</p> <p> </p> <p>We went outside for a smoke. A different manager (Mr. Jackson – I don’t know his name, just his surname) come outside and said he understand that we have a problem with someone how is serving us.</p> <p>Clearly he was missed informed. I explained everything to him. He apologized and offer us drinks on the house.</p> <p> </p> <p>To my surprise….I received a full bill.</p> <p>One Sparkling water and One Espresso Shake was clearly to many drinks?!?!?!?!?!?!</p>