PG
Pavisha G

1 reviews | Active since Apr 2021

24 Apr 2021, 07:54

Horrible service and incorrect billing

We had THE WORST experience at Rocomammas. Monte Casino.

We were seated and then placed our drinks order and asked for a large chips and chicken strips. Our drinks came and our chips but not the chicken strips. Our drinks were empty for an EXTREMELY long time, after thr chips were brought we never saw our waitress again. We called someone to be helped who then got us new drinks and apologized, they had forgotten our chicken strips so we said to rather leave it. Our empty drinks and food lay on the table and multiple waitors and waitresses walked past us neither cleaning nor asking us if we needed anything else. It is an extremely tiny restuarant, we were walked past on several occasions!

Finally we received our bill after asking for it (our waitress still has not been to our table) There was an appletizer that we did not have when the waistress was asked why it was there she WALKED AWAY. We paid the bill and left, our waitress did not apologize for the mistake she made and lack of service.

As a previous waitress myself this was HORRIBLE customer services and overall an unpleasant experience.

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