high fives Rocomammas down uber eats

we ordered via Uber eats from Rocomammas Randpark Ridge. 2 hours later no deliveryfrom Uber Eats - I called Rocomommas and they had the order waiting for collection. we agreed we would collect and the manageress remade the order. Delicious fresh food and she was so helpful and friendly despite my frustraion. 4 hours later the uber eats app was still tracking the order and looking for a driver