Goes beyond the stars - Stella service

I would like to place on record my sincere appreciation to both Rocco mama's Westville and Rocco mama's Pavilion. During these uncertain times people have almost forgotten how to treat people with empathy and proficiency.

I was having quite a busy day as I am an employee in the Pavilion mall therefore resorted to a pick up order whilst I completed my tasks during my break time. I assuringly decided to place an order at our newly opened Rocco mama's restaurant in Pavilion that I have been contemplating about for a few weeks now. However to my own disappointment I had actually placed an order at Rocco mama's Westville instead of the Pavilion Rocco mama's branch that I was now standing in. I approached an extremely high level of service rendered by your Indian customer service custodian who attempted profusely to assist me. She was outstandingly polite and used her personal cellphone when she had pathomed that I had made this error. She was so determined to assist me! She called Dylan at the Rocco mama's Westville branch presenting him with alternative arrangements for pick ups, even reffering to me as "mam" when I'm rather younger than her .

I was unable to pick up from the initial branch due to work constraints and time constraints. I almost lost hope of receiving my order or even having anything to eat today when your exemplary custodian confirmed arrangements with a Dylan who went above and beyond the call of duty to deliver my order to my store!!!!!

I eagerly awaited his presence but was not available when the delivery was concluded.

These two employees went extra lengths to ensure I was addressed, but without demeaning or shunning me off for an error created by myself. They are professionals that deserve credit, it’s employees like these, on the frontline, assisting customers beyond their job description.

I thank you sincerely and my humblest apologies for not getting the ladies name at Rocco mama's Pavilion.