Food was not fresh

Dear RocoMamas Team, I hope you are well. I am writing to raise a concern regarding an order my sister and I recently purchased from your restaurant via Mr Delivery. Unfortunately, the food we received was not fresh and appeared to be stale. This was very disappointing, as we have come to expect a higher standard of quality from your brand. The condition of the food made it unpleasant to eat, and we were unable to enjoy our meal. As a paying customer, I believe it is reasonable to expect fresh and properly prepared food. I would appreciate it if you could look into this matter and advise on how you intend to resolve it. A refund or replacement would be appreciated. We sent an email last week to complain and we were told that they would send a driver to come collect the food, to date we are still waiting.

Please also take this as feedback to ensure better quality control going forward, so other customers do not have a similar experience.

I look forward to your response.