Food not fresh

I had the worse meals...I went to the vangate branch together with my girls.the waiter was owesome I even tipped him.The Food was WORSE we waiting for good plus 30 minutes before the food and when it came yhooo it was cold you would swear it was in the refrigerator the fries were dry we couldn't even finish..the burgers were saggy in sauce and cold even the cheese not melted..the wings so stale I feel like I wasted my money going there. I didn't want to be rude as I was angry especially in front of 2 daughters but the food is a disgrace.