Disappointing service for overpriced food

Last night, I ordered burgers from Rocomamas for fast-breaking through the Mr D app. I have never ordered from Rocomamas before but my youngest son asked if we could have burgers last night. As he is a young boy who is making a commendable effort to fast, I decided to order from Rocomamas, because someone told me their burgers were good.

I ordered on the app: 4 burgers and 1 salad. Little did I know that the app had removed one burger and the salad. I didn't think there was a mistake because I distinctly remember 5 items in my cart. I also didn't query the amount I was paying because it was a standard amount I would pay anywhere else.

My order then arrives with no cheeseburger for my little one and a large packet of fries, which I definitely didnt order or pay for. I phoned Rocomamas and they said that the salad and the cheeseburger were not on the order, and she was right. I spoke to the manager AK and told him I will order again, and asked if he could make the burger quickly, with just the burger pattie and cheese, no sauce, no garnish. He said he would.

By this time it was fast-breaking time and my child had nothing to eat after fasting for the entire day. The burger eventually arrived and it was drenched in mayonnaise so he couldn't eat it.

I called Rocomamas again, AK had left, so I spoke to Vincent, who told me that I should've said in the comments section that I don't want mayo. But how could I possibly know the burger comes with mayo if it is not on the menu, I have never ordered from them before, and the app makes no mention about mayo?

I told Vincent that I had just paid R130 for a burger for my kid, and it is now just going to go waste, because nowhere did it say that this burger has mayo, and the manager at Rocomamas agreed to make a plain burger for me. When Vincent asked me what he could do to fix this issue, I told him nothing really, I will just never buy from Rocomamas ever again.

By the time the second incorrect burger came, my little boy started crying. I am trying so hard to make this Ramadan special for my two kids, because their brother died in a car accident two weeks ago, and they are still fasting despite the grief we are all going through