Bad Service

<p>Yesterday i went to visit the rocomama. With much ecxitement i proceeded to order my favorite burger which tasted heavenly. After my meal i asked the waiter if i could order dessert which he then gave the menu . </p> <p>I ordered my waffle and did state that it was a take away. After 25 minutes of not receiving my desert the waiter came back and told me that he had placed my order but because he and the person who is making the desert are having a tiff that person is taking too long in making my dessert. He called the manager and the manager very relaxed went to check on the order an then proceeded to assist other clients.</p> <p> </p> <p>20 minutes later after i had complained to manager i had still not had my order and this was not 45 minutes later. I had to walk to the manager and ask if he still remembers the fact that i have not had my order? As i had noticed that people who had ordered after me had received their orders and had completed them. The was a sence of urgency when preparing other customers order but no urgency to mine even after i had complained.</p> <p> </p> <p>Only an hour later i recieved my waffle in a plate as if i was having it at the restuarant . I told the manager that this was a take away. He went to put it in the take away back and gave me a free milkshake to apologise. I went home thinking i was going to enjoy the dessert however i noticed that the cream had "melted" on the waffle and the waffle was sobby. i was not able to indulge like i had hoped i would.</p> <p> </p> <p>Usually when a client states that the dessert is a take away the cream or ice cream would be placed in a different container so it does not ruine the rest of the dessert.</p> <p> </p> <p>I must say i had went to other rocomamas in Roseback and mellville and had great service. Was excited to here it is finaly in the vall but the pathetic service i received yesterday leave a lot to be desired. I WAS NOT PRIORITISED AS A CLIENT EVEN AFTER I COMPLAINED. Kinldy sort out ur customer service!!!!!!</p>