Awful Service as Rocomamas - Town Square

I'm writing this to share the bad experience and awful service I received from Rocomamas in Town Square (Contantia Kloof). We went there as a team with my colleagues on a Friday afternoon on the 16th March for a team lunch. We were a group about 20 and I was the second to arrive there at around 13H00, ordered drinks (6 Heinekens). The rest of my colleagues arrived about 15min later. The waiter who was assisting us was a white guy with lot of tattoos and piercings. Two of m colleagues (Indians) the ones I got there with we filled the cards for our orders around 13H15 and we waited for our orders for more than an hour. There rest of our colleagues ordered and got their orders, ate while we were still waiting for our orders. I didn’t want to put race into this issue but the waiter was being ****** to us as most of our colleagues got their orders and majority are whites. We kept of asking for our order, he kept saying he’s coming back, while busy serving other customers. We felt extremely undermined. An hour later we complained to the manager and when they check only to find out that he misplaced our orders and we were asked to fill new cards for our orders. When complaining to him and cancelling our orders, he literally the audacity to said “Its fine if you wanna cancel your orders”, like as if nothing happened after waiting for our orders for more than an hour and a half. He never apologies and he never see anything wrong about his behavior instead the manager came to apologized to us. This is not the first time experiencing a woeful service from Rocomamas, first experience was the one in Randburg. I will never visit any Rocomamas and I will never recommend any of my friends or colleagues. That guy showed true ****** tendencies even our white colleagues intervene to the manager but the issue was never resolved as we ended up eating to another restaurant.