Rocky Footwear SA - poor customer care

Rocky Shoes/Footwear SA has much to learn about keeping their customers happy. I've worn a particular style of Rocky sandal for decades and decades and they've sadly been discontinued. I wrote to Rocky to share my thoughts on the replacement variant and to ask if they could please source me four pairs of the old style - I'd buy them without hesitation.

I also asked them for advice as to which of their shoes are not made of leather (I'm vegan, one of a rapidly growing community).

Even though I sent my communication half a dozen, or more times, I received no reply from their 'Contact us' on their website. I similarly received no reply from their 'Online chat' on their site.

Then I used a different address and a different name saying I simply needed help, and Jimi rep**** to my email address - so they'd clearly received all the communication and were simply ignoring me.

I then forwarded my initial comment to Jimi's email address several times, again with no response.

Several weeks after my initial communications, and after having insisted on a response via Facebook, did I receive acknowledgement from Jimi, that my email had been forwarded to the Head of Product Development.

I have still not received any kind of reply (it has been well over a month now).

Rocky - is it sooooooooo difficult to send a reply to your loyal clients with something like:

''Dear Rocky footwear SA customer, thank you for buying our products for so many decades. We're delighted that we could serve you so well. Duly noted are your comments regarding the new style. Your input is valuable. We're afraid we can't help with your request to order or source several pairs of the old style, as all the old stock has been sold - or - We have no stock in our warehouse and alas no way of establishing if any of the stores still have stock. (Delete whichever applicable.) So sorry about that. You might want to look at the following styles ______________, which are not made of leather. Yours in good service, Rocky/Jimi."

Ignoring valuable and long-standing dedicated customers is not ok.

Such a simple few lines would have gone a long way toward my trying a different style of Rocky, but this has ultimately left me peeved and certainly not particularly inclined to stay loyal to the Rocky brand.