Deplorable Customer Service

<p>On Thusrday morning I send a quote via an online system to Rocky Ridge Estate for my lg's birthday. My system got stuck due to a connection error, and send multiple quotes. I decided not to be too bothered by it, as their system says to fill in another quote form should you desire another quote.</p> <p> </p> <p>However a got a reply, highlighted in yellow with certain words Capitaled stating "I dont have to send you different quotes, you can go and change the details on the INFO page... the document wil AUTOMATICALLY change the quotation... MAGIC..." </p> <p> </p> <p>The whole email felt condesending and especially the magic part at the end had me pretty angry. So I stepped aside and decided to only reply the next day when I had time to (maybe) view the email differently. </p> <p> </p> <p>The next day I send my reply stating that the email read as condescending and I wouldnt like to continue doing business with someone who rep**** to potential clients in this way, I got two smiley faces as a reply... </p> <p> </p> <p>Today was the icing on the cake, I got a reply in Afrikaans even though I only respond in English. It said that hopefully I now feel better after having blown off steam and then went on saying that the quote system is how they do things and sorry mine didnt work. Completely ignoring the fact that my issue was NOT the quote but rather the reply I got. </p> <p>So I rep**** informing the writer that the quote wasnt the issue at hand, but rather the condescending tone of the first email. </p> <p> </p> <p>And lo and behold, the answer I got! The writer says that she cant help the way I preceived the email and the entire issue was my fault because I read into the mail. Also it seems like I want to fight and she is too busy with clients that doesnt decide what she meant and then wants to fight about it.</p> <p> </p> <p>In my last mail I rep**** that 90% of customer care is based on how your client or potential client Precieves your service. Not once did she apologise, she only kept going on about how I am at fault. </p> <p> </p> <p> The highlited text and Capitaled words, as well as the resulting emails all read catty and condesending...</p> <p>I will never respond to a client like this, so maybe thats why I am offended.</p> <p>If I can attach the email correspondenc, I will do so.</p> <p> </p> <p>Clearly this place doesnt need my business and makes no attempt at trying to hide that.</p> <p> </p>