Rocky Hollow Lodge

⁠1.Leaking Roof Directly Over Main Beds - Water dripped onto bedding during rain, damaging property and creating unsafe sleeping conditions. - No warning provided; staff dismissed concern as “normal”.

2.⁠ ⁠Filthy Mats & Sleeper Couch - Visible stains, foul odor, and debris on mattresses and sofa — clearly not sanitized between guests. - Poses health risk and is unacceptable in any accommodation.

3.⁠ ⁠Non‑Functional Refrigerator - Unit failed to cool from day one; no alternative offered despite multiple requests.

4.⁠ ⁠Managers On Duty Provided False Information - Staff repeatedly claimed “everything is fine” while knowing roof was leaking and fridge broken. - Later admitted to “being too busy and on lunch ” — unprofessional and misleading.