BAD SERVICE

We saw a house on the net and likes it and decided to view . The estate agent was nice and helpful till we signed the offer to purchase and there are certain things that we where not told about the house which delayed the transfer process and we even wanted to pull of the deal.There was a little miscommunication about moving in dates (early occupation) and We involved the attorney as they are in contact with the seller , the estate agent was not impressed about this and he called me screaming at me because I had reported that I was not happy with the service you would swear he was o loud speaker my husband then decided he will be in charge as I didn't feel comfortable dealing with the estate agent after.There was a point where we felt the progress was taking long and he said to us he apologize about that the house had an outstanding bill with the municipality the seller was busy sorting that out.We moved in 29/07 paid rent and he told us the bill for both electricity will be sent to us end of August we said ok.His mentor called me oonly to ell me its impossible that its imposible that his staff di dnot give us best service as she trained him well really?I wonder if being rude to clients was part of the training too. A week ago we are told the municipality haven't done the readings in 6+ months ??????How is this possible when they knew we are moving inn 29/08 wasn't they supposed to check the bill before we moved inn to make sure they know how much our bill will be? what's worse is this estate agent is now ignoring our emails and he doesn't reply when we ask what's the at forward regarding the matter and instead we get emails from transferring attorney's. As a first time buyer the estate agent has made the process to be nothing but horrible ad I would not recommend him to anyone .Now the bank is ready to release the funds but I'm nit comfortable singing anything until the meter reading issue have been sorted and we have electricity meter recognized by the municipality .As a client I feel the service we have been getting was bad and as much as wev tried reaching out to the estate agent he would not get back to us regarding the issue. We understand such issues take time there procedures to follow BUT he must communicate with us .There was sensitivity nor him assuring us thing will be ok or explain procedure step by step and we don't have to as 100 questions.