Rock Steady Services unreliable and not trustworthy

Petrus is only a broker? Another company did my actual move.

Petrus is extremely unprofessional – never adhered to any times. They were suppose to load between 7 and 8 and just before 8 I was told that they will only arrive at 12 – this after I send a message around 6 to find out if they were on their way. Apparently the driver had to sleep over (and he didn’t know that the previous night? This driver was not even supposed to do my move I heard later – Petrus clearly lies – maybe why he can’t trust other people because he is not trustworthy). We had to leave because of our planning and arrangements – we actually do plan. They then arrived at 10, after I had left (8 then 12 then 10?). Petrus clearly has no idea what he is doing and has no planning abilities. Even after loading they could not tell me when my furniture will arrive.

While off-loading Petrus stopped the guys indicating that he did not receive proof of payment. I made payment before he stopped the guys. I then emailed proof of payment to him 3 times via email (he clearly doesn’t pay his internet service provider because he never received it and the next day all 3 messages came back undelivered). The truck driver send him a screenshot of my proof of payment as well as my sms from the bank showing the amount paid to him but nothing was good enough. I eventually send a message to his cellular phone from my banking app and only then were they allowed to off-load – ridiculous!

I found this very unprofessional and disappointing. I trusted Petrus with 70% of my money as well as all my earthly belongings, yet he thought I was taking a chance (as indicated to the driver) and send me insulting whatsapp messages.